FAQs

Frequently Asked Questions

FAQs

You’ve got questions? We’ve got answers! Check out the list of frequently asked questions below and let us know if there’s anything we missed.

If you’re thinking of booking with us, please consult our Terms of Service for a description of our policies.

Will we have fun?

Are you kidding? You’ll be gliding around a tropical island on an open-air electric bicycle. “Bliss” is the word that comes to mind. Have a look at all the photos of happy customers in our Gallery or our social media.

Are eBikes Safe?

Yes, eBikes are safe. We equip our fleet of Trek Electra eBikes with safety features that include headlights, reflectors, side mirrors, and bike bells. We also make available to you free of charge an advanced-technology helmet, and provide you with an orientation on the operation of the eBike and the local rules of the road. (And because we believe in creature comforts, we throw in a bike basket, backpack, bike lock, phone holder, drink cage, charging cable, and trail map (with suggested itineraries, at no additional charge.)

What kind of eBikes do you rent?

We have a fleet of single-speed Trek Electra Shibori Cruisers and seven-speed Trek Electra Townie Go! models. Both are Class 1 pedal-assist eBikes.

What is a pedal-assist eBike?

With a pedal-assist e-bike the electric motor is only engaged when the rider is pedaling. When the rider stops peddling the motor disengages. The motor augments the rider’s pedaling power, making it easier to ride into headwinds, to ride longer distances, and to ride when physically fatigued.

Are there physical requirements to ride these eBikes?

Yes, all riders must be at least 18 years old, between 4’11” and 6’5″ in height, and not more than 275 lbs in weight.

How physically fit do I need to be?

Your level of fitness does not matter nearly as much as with a traditional bicycle. If you are in good physical health, are able to ride a regular bike, and have good balance and coordination, riding our eBikes will be a (Island) breeze. (See what we did there?)

Do you have water?

Yes! We offer free water refills, free air refills, and free spritzes of our house Sunscreen.

What else do you provide for an enjoyable bicycling experience?

We’re big believers in creature comforts and 5-Star service. So we include bike baskets, backpacks, bike locks, phone holders, drink cages, charging cables, and trail maps (with suggested itineraries) with every rental — at no additional charge.

Tell me more about those ‘advanced technology’ helmets.

Glad you asked! Our MIPS (Multi-directional Impact Protection System) helmets were developed by brain surgeons and scientists to help reduce rotational forces on the brain caused by angled impacts to the head. The fit retention system ensures easy adjustment, and the Magnetic Fidlock® slide buckle keeps the helmet tightly on your head. Certified to NTA 8776 standard and ideal for e-bike riders. Complies with U.S. CPSC safety standards for bicycle helmets.

What kind of terrain can I expect on Sanibel and Captiva?

Well, our elevation here tops out at a whopping seven feet above sea level, so it’s hard to find too many places with a flatter topography. As for surfaces, Sanibel has a paved 26-mile Shared Use Path that circles and traverses the island. There are also some public roads on Sanibel that are packed gravel or crushed shell, and there are several hiking/cycling trails that are bumpy, dirt paths.

Do you also rent regular bicycles?

No, we do not; we only rent eBikes. But eBikes can be pedaled just like regular eBikes, without turning on the electric motor. So you can ride our single-speed and seven-speed Trek Electra eBikes just like a regular bicycle.

What is the typical range and speed of your eBikes?

Trek Bicycles advertises a range between 40 and 50 miles on a fully charged battery. But in the real world, our eBike batteries generally last between 30 to 40 miles, depending on the weight of the rider and the level of motor-assist selected. The range can be extended by pedaling more at a lower motor-assist setting. (There are three levels of motor-assist available.) You can use pedal-and-motor assist to reach speeds up to 20 mph. The speed limit on the Shared Use Paths varies between 10 mph and 20 mph, so please maintain a safe speed.

What happens if I run out of battery power?

It’s still a bicycle — you can pedal it. It may not feel as magical, and it’s a heavy bike, but it will still ride perfectly. These are top-of-the-line Trek Electra bicycles that just happen to have an integrated electrical motor. Having said that, we also include a portable charger with every rental, so if you want to top up your charge you can.

If I experience a problem with my eBike while I am out, what should I do?

There are Island Breeze decals on all our eBikes, with a phone number to contact us if something goes wrong. Call us and we’ll bring a replacement eBike out to you at no extra charge.

Where can I ride your rental eBikes?

You can ride on any Shared Use Path, public road, or hiking/biking trail on Sanibel & Captiva Islands. You may not ride on the Sanibel Causeway or Causeway Islands, and you may not take the bikes outside the perimeter of Sanibel & Captiva Islands. We include suggested itineraries with our Island trail maps, and on our Where to Ride page.

Can I ride your rental eBike onto the beach or the Causeway?

No. Riding an eBike on the beaches is prohibited; if we see telltale signs of sand and salt, we will charge you a $100 clean-up fee. Our eBikes may only be driven on the Shared Use Paths, public roads, and hiking/biking trails on Sanibel Captiva Islands. They may not be ridden on the Causeway or Causeway Islands, or leave the perimeter of Sanibel Island and Captiva Island.

What do you need from me to rent a eBike?

We need your valid driver’s license, your signature on our Waiver/Rental Agreement, and your payment (credit card only).

How long is the rental period?

Our rental day is a 24-hour period. So (for example) if we deliver your 2-day rental eBike on a Monday at 9:00 am, we’ll pick it up that Wednesday at 9:00 am.

How does delivery work?

For Multiday rentals (two-day minimum), we offer delivery within the 2-hour delivery window you select at time of booking. Our flat rate for delivery & pickup is $50 per address. For hourly and day rentals, please stop by our Sanibel office to pick up (and drop off) your eBike.

When can I expect delivery?

For Multiday rentals (two-day minimum), we offer delivery within the 2-hour delivery window of 12:00 pm to 2:00 pm, or the 2-hour delivery window of 2:00 pm to 4:00 pm. For hourly and day rentals, please stop by our Sanibel office to pick up (and drop off) your eBike.

Who else is allowed to ride the eBike?

Anyone 18 and older who has signed the Waiver/Rental Agreement as an “Additional Rider” and who provides their driver’s license cell phone number.

Is there an age requirement to ride an eBike?

Yes. You must be 18 years old to rent or ride our eBikes.

Is my 16-year-old allowed to ride an eBike if a 21-year-old is the renter?

No. You must be at least 18 years old to rent or ride one of our eBikes.

If I’m renting for a week, how do I keep my battery charged?

We include a portable charger with your rental eBike. One end of the charger plugs into any standard electrical outlet, the other end plugs into the eBike’s charging point, which we’ll show you during our orientation. An eBike draws about the same amount of power (two amps) as a typical laptop, so there’s no danger to tripping one of your breakers.

How long does it take to recharge an eBike battery?

Our eBike batteries are fully charged in 3-6 hours. If you have an overnight rental, we do ask that you recharge the battery on your last evening before pickup. This helps us maintain the quality of our eBikes and ensures they are ready for the next rider’s joyful ride.

Will rain hurt an electric bike?

The short answer is no. The longer answer is: our eBike are water-resistant, not waterproof. Being ‘water-resistant’ means its electrical components are sealed to withstand the average ride in light to moderate rain. If you are caught in the rain please seek dry shelter immediately for the safety of the electronics of the eBike. Never ride through puddles or standing water.

Where can I park the eBike?

We ask that you please park our eBikes inside the garage or under a covered shelter at your place of residence. While out and about, we ask that you park at a regular bicycle rack. Please always use the bike lock we provide with every rental.

What happens if I damage the eBike?

Depending on the damage, you will be responsible for the cost of repairs and labor. If something does happen, please call us immediately so we can resolve the problem.

Still Have Questions?

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